At PUFFY PLUMES LLC, we are dedicated to delivering high-quality women’s clothing with reliable and efficient shipping services. Below are our shipping policies to help you understand our process.
1. Order Processing
- All orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
- Orders placed after 2:00 PM (EST) or on weekends/holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping Method | Estimated Delivery Time | Cost |
---|---|---|
Standard Shipping | 5-7 business days | $X.XX |
Expedited Shipping | 2-3 business days | $X.XX |
Express Shipping | 1-2 business days | $X.XX |
Free Shipping | 5-7 business days | Orders over $XX.XX |
Note: Delivery times are estimates and may vary due to external factors such as weather conditions or carrier delays.
3. Shipping Destinations
- We currently ship within the United States.
- International shipping is not available at this time.
4. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- You can track your package using the provided link or through our Order Tracking Page on puffyplumes.store.
5. Delayed or Lost Shipments
If your package is delayed beyond the expected delivery time:
- Check your tracking details for updates.
- Allow an additional 2-3 business days for possible carrier delays.
- If your package is lost or has not arrived after 10 business days, please contact us at fayth@puffyplumes.store for assistance.
6. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with:
- Your order number.
- Clear photos of the damaged or incorrect item.
We will arrange for a replacement or refund as soon as possible.
7. Address Changes & Order Modifications
- Once an order is placed, we cannot guarantee changes to the shipping address.
- If you need to modify your address, contact us immediately at fayth@puffyplumes.store.
8. Contact Us
For any shipping-related inquiries, feel free to reach out:
📧 Email: fayth@puffyplumes.store
📍 Address: 6714 Franklin Blvd, Cleveland, OH 44102
📞 Phone: +1 667-800-3133