At PUFFY PLUMES LLC, we want you to love your purchase! If you are not completely satisfied with your order, we are happy to assist you with returns and exchanges. Please review our policy below.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unworn, and in their original condition with all tags attached.
- Items marked as final sale, clearance, or personalized items cannot be returned.
- We do not accept returns on intimate wear, swimwear, or accessories for hygiene reasons.
2. Return Process
- Request a Return: Email us at fayth@puffyplumes.store with your order number and reason for return.
- Return Authorization: Once approved, we will provide return instructions and a shipping address.
- Ship Your Item: Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.
- Processing: Refunds are processed within 5-7 business days after we receive the returned item.
3. Refund Policy
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable.
- If your return does not meet our criteria, it will be sent back to you at your expense.
4. Exchanges
- We offer exchanges for different sizes or colors of the same item, subject to availability.
- To exchange an item, contact us at fayth@puffyplumes.store to check stock availability.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged or incorrect item
We will send a replacement or issue a full refund at no additional cost.
6. Contact Us
For any return or refund inquiries, please reach out:
📧 Email: fayth@puffyplumes.store
📍 Address: 6714 Franklin Blvd, Cleveland, OH 44102
📞 Phone: +1 667-800-3133